# InBox TicketTransferReport

Version 7.0.1

Creation date 10/10/2018

# Resources

This module allows a report to be extracted of the tickets that have been moved from the queue and that have children tickets.

# Prerequisites

# Framework

The following versions of the framework are supported:

• [Nome]

# Modules

The following modules are required:

• InBox Core 7.0.1 or superior

# Operational system

The following operating systems are required:

• [Nome]

# Third Party Software

The following third party software is required:

• [Nome]

# Instalation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketTransferReport-7.0.1.opm

# Configuration

This module does not need to be configured.

# Use

# Extracting report

The report extraction follows the same pattern as the system, with the change being the insertion of 6 new columns in the table.

Are they:

• Ticket son
• Ticket father
• In
• For
• Moved by
• Moved on

Ticket son: Reports whether the ticket is a child ticket.

Ticket father: If the ticket is a child, inform the number of the parent ticket.

In: Informs which queue the call came from.

For: Informs which queue the ticket was for.

Moved by: Informs which attendant made the queue change.

Moved on: Informs when the ticket was moved from the queue.

To generate the report, just follow the example below.

In the menu tab, go to "Reports> Statistics".

Click "Add Statistics".

Choose the option Dynamic List and in the configuration Object Type select TicketTransferList. When finished configuring click "Save".

You will be redirected to a second configuration screen.

In the Filter, the possibility of filtering the queue that the ticket was in (From-Queue) and the queue that the ticket was in (To-Queue) was added.

Note: it is not possible to use the From-Queue and To-Queue filters together with the Queues From-To filter. In case of simultaneous use, the Queues From-To filter will always be disregarded.

Click on "X-Axis"

Select the desired attributes. The new attributes will be at the bottom of the list.

After selecting the X-Axis, click save. You will be redirected to the initial report screen and to run just click on "Run" and then "Run Now".